The Distinct Advantage
Give your company the distinct advantage that all successful companies have. Make your people the best so they
can help make your company the best. Give them the tools they need for
succeeding in your company, and watch them make your company successful in return.
Give them necessary but overlooked skills that are needed at crucial
junctures in business operations and personal careers. With these added skills,
you and your people will know how to achieve goals and meet requirements
that you could only dream about before.
Don't be among those short-sighted managers who overlook or ignore the hidden costs of untrained people. Although these costs cannot be line-itemed, they definitely show up on the bottom line. Businesses and government agencies with poorly trained people suffer from low productivity, poor quality, work not done properly, work not done on time, wrong work done at all, and on and on. Customers are dissatisfied, managers are frustrated, and workers are fed up. As a result, profits are low, budgets are exceeded, and losses mount.
Invest in training for your people, and reap the rewards in high productivity, good quality, satisfied
customers, good bottom lines, and more.
All our seminars are offered for clients who engage us to train their people.
We do not offer public seminars. That's why they are not on our website.
10 Easy Ways to Make Your Training Successful
Customer Service Seminars
Protect your customer investment by protecting your customer relations. Advertisements, reduced-price sales, coupons and similar marketing measures intended to bring customers to your company generate returns only when customers buy. These investments are wasted when staff and even some managers provide inadequate customer service. Keep this common business tragedy
from happening to you.
Providing Outstanding Customer Service. "Smile" and "the customer is always right" are the two customer-service skills everyone teaches. But saying that customer service is smiling and honoring all customer wishes is like saying that driving a car is holding the steering wheel and keeping eyes focused on the road. We all know there's much more to driving a car than that, and there's much more to customer service, too. Learn what customer service
is and isn't, why it's so important, how companies and their employees benefit and lose from good and bad customer service, what satisfies and dissatisfies customers and how to provide the services your customers need, want and expect. A one-day, 8-hour seminar.
Communicating for Customer Service. Listening, speaking clearly and properly and being courteous are three fundamental customer-service skills that too many service providers lack. Be sure that your customers are getting services they need by ensuring that necessary communication is taking place between your customers and your service providers. A one-day, 8-hour seminar.
Top-Notch Call-Center Service. Serving customers who are never seen is such a unique challenge to call-center service providers that providing less than needed service is easy to do. Ensure that your customers are receiving the services they need and want through your call center. Every call-center seminar is tailored to each company's unique needs. A one-day, 8-hour seminar.
Customer Service Follow-through. Be sure your customers are receiving the services they bought and expect from your company after they sign your sales orders. Deliver quality products on time by courteous service providers, take the extra measures to prevent problems, and solve problems that inadvertently arise. Follow through to be sure your customers are being satisfied, keep your customers coming back for more and more of your top-notch products and services, and motivate them to recommend your company to other customers. A one-day, 8-hour seminar.
Our customer-service seminars are for every business
that seeks sales, profits and returns through satisfied customers.
Communication for Business Success
Success in any endeavor requires effective communication. Companies and people who communicate effectively are more successful. Companies and people who don't communicate effectively are marginally successful if at all. Business and government organizations lose millions of dollars annually because of poor communications according to a studies. To be successful, be sure your organization and all its people communicate effectively. "You have to be able to write, convert an idea and turn it into words," says Bob Kerrey, the former U.S. senator and governor from Nebraska. (USA Today, July 4, 2005)
Giving Persuasive Presentations. All successful professionals, whether sales people or otherwise, are able to achieve their goals by persuading other people to help, participate, contribute, accept recommendations or buy products. Topics include preparing the presentation, learning about the audience, conducting the presentation, answering questions and following through to conclusion. A one-day, 8-hour seminar.
Business Writing Skills for Powerful Results. Successful people in business and government are frequently called upon to communicate effectively in writing. This seminar shows the many ways business and government professionals can easily communicate writing and get the results they seek. Topics include focusing on a subject, organizing the material, developing coherent paragraphs, writing succinct sentences, using words properly, and applying the skills to several types of typical business documents. A one-day, 8-hour seminar.
Using Proper English Grammar for Success. Proper English grammar is necessary for competing in a global marketplace, because English is the most commonly spoken language around the world. Poor English grammar inhibits effective business communication and taints the organization's image. This seminar covers the major aspects of English grammar that are most frequently encountered and used in business environments. A one-day, 8-hour seminar.
Writing Report Clear, Concise, Convincing Business Reports. Reports are a common and sometimes required means of conveying and recording important business and government information. This seminar shows easy ways to make reports convey their information in forms most useful to readers. Topics include focusing on objectives, findings and solutions; organizing the materials; writing clearly and convincingly; and using visual enhancements. A one-day, 8-hour seminar.
Writing Proposals That Get Contracts. Proposals are the only way companies in some fields get new work, and their proposals usually form first drafts for their contracts. This seminar shows how to make proposals succeed as sales tools and contract documents. Topics include focusing on the clients' needs, laying out the problems and providing solutions, and setting your company apart from the competition. A one-day, 8-hour seminar.
Our business-communication seminars are for every organization
that wants performance and results from its people.
Leadership and Team Work
Any organization that's serious about success needs to be just as serious about leadership and team work. That's because strong leadership and team work provide the necessary framework for success, and poor leadership and weak team work undermine all other success efforts from the inside out.
Leadership for Organizational and Personal Success. Leadership skills are absolutely needed for successful business, government and civic management. Even though they come naturally to only a few people, they can be learned and applied successfully by nearly anyone with the right desire. This seminar shows the fundamental methods that successful leaders use in business, government and civic endeavors. It applies to ever business person in any leadership role, including supervisors to team leaders, managers and executives. A one-day, 8-hour seminar.
Team Work for Coordinated Achievement. Team work is a productive, economical and effective way of getting quality work done in reasonable periods at nearly all staff levels. Yet the approach
is misunderstood by many. This seminar explains how team work can be successful in the work place and how to avoid common pitfalls. A one-day, 8-hour seminar.
Our leadership and teamwork seminars are for every organization
that wants performance and results from its people.
Sales Success Seminars
Successful Selling Strategies. Swim or sink is the most common training method in the sales profession, and it's also the least effective, least productive, most costly and most debilitating. This seminar shows new and experienced salespeople proven strategies for being as successful in the sales profession. Read about more sales seminars. A one-day, 8-hour seminar.
Professional Excellence for Salespeople. Salespeople see how to make and maintain the foundations of their success through peak self-management. Areas include: Using successful attitudes of positivism, empathy, helpfulness, respectfulness and appreciation. Maximizing achievement by managing time efficiently. Maintaining professional appearance and performance. Working together with others as a team member. Sustaining beneficial relationships with customers, colleagues and team leaders. Representing and promoting the company, its products and services and yourself admirably. All these skills lead to success, and no success is possible without them. A one-day, 8-hour seminar.
Building and Maintaining a Prosperous Customer Base. This seminar shows how to build and maintain customer bases that produce sales and profits. Salespeople learn the importance of customer bases for them and their companies. Topics include: Finding leads by researching, networking, observing, linking, referring and recommending. Qualifying and contacting prospects. Representing and promoting company and its products and services advantageously. Keeping customers indefinitely. Providing supportive services. A one-day, 8-hour seminar.
Maximizing Your Selling Success. This seminar shows how to make successful sales presentations from start to finish. Successful sales presentations begin before the customer and salesperson meet and end after they part. Topics include: preparing for the presentation, presenting the products and services persuasively, closing the sale
graciously and conclusively, arranging special services and following up on commitments. A one-day, 8-hour seminar.
Peak Performance for Sales People. Advanced techniques are explained in this special seminar for seasoned sales professionals. Nearly everyone's performance can be strengthened — even people with years of successful sales experience. Topics include: Leading other professionals to help with sales. Communicating positively
with customers, colleagues and others in speech and in writing. Keeping descriptive customer records. Analyzing customer needs and problems for special products and services. Helping customers solve their problems. A one-day, 8-hour seminar.
Sales Force Management. Having well-trained salespeople is only part of the success strategy. Successful sales organizations require sound management. Fundamental management techniques make the difference between successful and disappointing sales forces. A sales force is only as good as its leadership and management. A one-day, 8-hour seminar.
Our sales seminars are for every business
that seeks top performance from its sales force.
Personal Foundations
All the world's best professional methods need support from personal success skills. Strong personal success skills make success happen, and weak personal skills undermine professional methods and invite failure.
Using the Power of Positivism. Positivism is the fundamental ingredient for success. With it, any realistic and honest goals can be achieved. Without it, life and careers are endless struggles with frustration, disappointment and defeat. Get and keep a good positive attitude, and watch your life and career change for the better — and stay that way! A one-day, 8-hour seminar.
Achieving Your Goals and Meeting Your Standards. Goals and standards are the success targets we aim for. Goals are the places we want to be at certain points in our lives and careers. We step from one to another as we grow through life. Standards are the minimum performance levels we must maintain to be successful. Stay above them, and success remains achievable. Fall below them, and everything else collapses around us. A one-day, 8-hour seminar.
Unleashing Personal Powers Through Self-Development. Successful people fulfill their own potentials by strengthening their knowledge and skills themselves. They never wait for anyone else to provide their training and skill-building experiences. This seminar shows how anyone can reach their potentials by following this significant approach that all successful people use. A one-day, 8-hour seminar.
Getting the Most From Your Day. Achieve goals and accomplish more with less time and hassle the same way all successful people do it — by managing time. Learn about planning, organizing, controlling, time-management tools, time-management pitfalls and much more. A one-day, 8-hour seminar.
Living Debt Free. Living under a cloud of debt undermines the good objectives, efforts and willpower of many people seeking success. This seminar shows how to get out from under debt so your new freedom and relief will enable you to achieve your goals. A one-day, 8-hour seminar.
Controlling Stress in Life and at Work. Living under stress hinders our endeavors. Extreme, constant stress actually works against us. This seminar shows how to relieve stress, reduce stress and/or learn better ways to cope with stress so you can proceed with achieving your goals. A one-day, 8-hour seminar.
Our personal foundation seminars are
for every organization and person
who sees achievement though people.
Customized Success Seminars
Increase your return on training investment by having us customize your seminar. Any new seminar can be assembled from the highlights of others or developed anew. Needed aspects are selected for adequate coverage in the available time. Managers can select the topics based on organizational needs they observe, or people can suggest the topics based on needs they have, or a combination of both methods can be applied. Managers and/or staff are polled for their needs, requests and suggestions. The presentation method suits the amount and nature of material for the amount of time available.
Our customized seminars are for every organization
that needs and wants
special solutions.
Organized and Presented for Your Success
Each seminar is organized and presented with your success for its objective.
- Topics are covered in distinct sessions.
- Each session features a brief explanation of the topic, then participants do an exercise relevant to the session's topic, then the group discusses the topic and the exercise.
- Convenient breaks enable rest, relaxation, relief and refreshment.
- Generous lunch periods are provided.
- Participants receive course materials that are useful on the job after the seminar, and pens for taking notes.
Your result is success for your people, your organization and ultimately you. These benefits are exactly what you need, aren't they?
Build Your Organization With Our Expert Seminars
These fine business-success seminars are presented in-house for clients who engage us to build their people's skills. We bring the programs to you, or we customize programs for you, or we develop new programs for your unique needs. It can't be better than this, can it?
We are experts in our fields and in training professionals in work places. In business endeavors since the late 1960s, we have more than 30 years of successful business experience and nearly 20 years of successful training experience. Our clients include government agencies, large corporations and small businesses. For expert training, engage TopSkills — your
business success experts!
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