|
Your Guarantee As our customer, your satisfaction is very important to us. That is why we strive to produce quality products and services and offer them to you at good prices. Your guarantee with our products is simple yet limited. |
||
| Book Condition | Although we work very hard to produce quality products, some books are inadvertently produced with defects. We will replace without question any book with manufacturing defects such as missing pages, illegible pages, upside-down pages, and pages out of sequence. The defective books must be returned to us so we can see the defects and correct the problems that caused them. | |
| Book Content | Contents of our books are adequately described on this web site. If you can show that the content of these books is not as described on this web site, then we will replace the book or refund your money. Your book will not be replaced or refunded if you didn't read our adequate description thoroughly. The book must be returned to us for credit so we can see the discrepancy and correct it. | |
Pricing Errors |
If we make a mistake computing your book, shipping, and/or total charges, we will correct our mistake by issuing a credit on your credit card. You must tell us about the mistake so we can correct it. |
|
| Books Must Be Returned | To receive your refund, you must return the defective books to us. We cannot provide refunds for problems we cannot see. | |
| We Must Be Contacted | To receive your refund, you must contact us within 30 days of sale and give us a fair opportunity to remedy the situation. We cannot not provide refunds or replacements for problems we are not told about. If you request a credit from your credit-card company without giving us a fair opportunity to redress your problem, we will point that out to our credit-card company when we defend ourselves. | |
| What Is Not Covered |
When you place your order, we assume that you read the clearly written book descriptions on this web site. Books that are not what you expected because you did not read the clearly written descriptions are not replaceable or refundable. You must be able to show us that the books do not match our descriptions. All our shipping charges are clearly shown on an easily accessible page of this web site. When you select a shipping method on the order form, we assume that you have checked the shipping charges for the service level you told us to use. Shipping charges that are higher than you expected are therefore not covered unless we made a mistake. We use only reliable commercial shippers such as DHL, FedEx and UPS, and we get receipts and tracking numbers when we ship your books. When we say your books have been shipped, they have indeed been shipped, and we can prove it. Damages or losses occurring while the books are in the custody of shipping companies or customs officials are beyond our control, and we cannot be held responsible for them. Therefore, books that are damaged or lost enroute are not our fault or responsibility. You must contact the shipper or customs officials for redress. We are not responsible for import taxes that countries charge their citizens. We do not receive those taxes, and we do not know which countries charge them or how they are computed. Therefore, any issue you might have with taxes added by your government should be addressed to your government. If you refuse to accept a delivery because you feel your government's taxes are inappropriate or excessive, no refund will be forthcoming from us. |
|
Use your BACK button to return to your previous page.
 For Business Success 916 Wesley Road, Knoxville, Tennessee, 37909-2663, United States of America 888-584-9243 toll-free from USA and Canada, 865-584-7340 from all other countries |